BeenVerified Users Deserve to “Get Satisfaction”

January 9, 2008 – 5:10 pm by Josh

Everything our service represents revolves around transparency, being open, and the ability to communicate effectively about yourself and your product or services. That’s why we are excited to announce that we will be using Get Satisfaction to help manage and improve the dialog between us and people interested in our service. The great thing about Get Satisfaction is that while it functions as a FAQ, Forum, and Help Desk all rolled into one, it is set up so that anyone can jump in and participate in the discussion. You can go right to the BeenVerified “Get Satisfaction” Page and get involved immediately.

It took a little tinkering to see the real value in how much “Get Satisfaction” could help our users but once we saw how easy it is to use and the open discussion a business can have with its stakeholders, we figured what’s the harm in giving it a try. We think this can grow into a community where people can ask other members how something works, success stories, or just rant about features we aren’t rolling out quick enough. Really a great product and we are working now on adding content and some of the FAQ’s to the page.

Additionally, seems to me that this is another great community where the BeenVerified service itself can add to the value of user participation. The concept of Get Satisfaction is to increase transparency, which it does a great job off by letting users contribute to the discussion, but I wonder if adding a bit more transparency to the actual users (employees or non) couldn’t improve it even more. Either way, this is a product we will be following going forward as so far it looks really promising.

What is “Get Satisfaction” in their own words:

“Satisfaction is people-powered customer service for absolutely everything. More specifically, though, it’s a place where communities of customers come together to answer each others questions, share ideas with each other or with an organization, report and solve problems and generally talk about about what matters to them around these products or services.”

Screenshot of our cool, new Customer Driven Support Page: